We want you to love your MØDE order. If something isn’t right, we’re here to help.
General policy
- All purchases are non-refundable.
- Exchanges are accepted within 14 days of purchase.
- Products must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
- Items will be exchanged at the current selling price.
Return via courier
- Contact Customer Support within 14 days of delivery and share your order details and issue.
- Our team will verify the claim and arrange free return shipping (if applicable).
- Pack the item securely with original labels, tags, and packaging.
- Once received, a replacement or appropriate resolution will be provided.
How to contact us
Message us on WhatsApp at 0328 1122900 or email modeofficial07@gmail.com with your order number (e.g. MD-1024), and photos if the item is damaged.